Do you combine shipping for multiple purchases?
YES! My items are too light-weight to use the "shipping by weight" feature on Ecrater, so items are listed with a shipping price per item. However I will gladly combine shipping on mulitiple purchases (on the same invoice) to save you money. Here's how combined shipping works: You only pay full price shipping on the item with the highest shipping cost, then each additional item purchased thereafter is only an extra $0.75 to ship. To receive the combined shipping discount, simply complete your trasnaction by paying for your purchases through paypal, and I will refund the combined shipping discount to you. If you prefer to have a revised invoice sent to you first with the discount reflected, simply contact me prior to making payment.
What are your shipping terms?
I ship 4-5 times per week and I strive to have all orders shipped out within 24-48 hours of payment. Exceptions: Custom & Bulk Orders (you will be notified at the time of purchase/inquiry when your order will be completed and shipped). Average Expected Delivery Time from date of Shipping (US & Canada): 4 to 6 business days. Please take into consideration that shiping delays can occur beyond my control after the package leaves my hands, and delivery times may be a little slower around major holidays. The delivery times listed above are averages, based on past orders.
What is your Return/Refund Policy?
I am commited to 100% CUSTOMER SATISFACTION, but if for whatever reason you are not satisfied with your purchase, you may ship it back within 10 days for a full refund (less shipping costs). Item must arrive in same condition as it was sent out in. Buyer is responsible for return shipping costs.
Are your products commercially produced or are they handmade?
All items I sell have some sort of handmade aspect to them. Whether it's in the design, or in the assemblage. All supplies used are Acid & Lignin Free and are of the highest quality. They are created with lots of love, attention to detail, and suberb craftsmanship. I make my living as an artist!
I see that you don't have any feedback yet, what does that mean?
That simply means that this shop is new! I've only just opened this shop December 2007, however I have been selling for quite some time now on Etsy and Ebay. And on each of those sites I have made hundreds of sales, all of which have received 100% POSITIVE feedback ratings (not one negative or neutral). So buy with confidence!
I want to contact you, how do I do that?
You can use the "Ask Seller a Question" link in any of my item listings, or you can send me an email: firstname.lastname@example.org Please feel free to contact me anytime, I'd love to hear from you and I'm very quick at responding!