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Do you combine shipping for multiple purchases?
What are your shipping terms?
What is your Return/Refund Policy?
Are your products commercially produced or are they handmade?
Are your items from a smoke free environment?
Do you do custom orders or take special requests?
Do you have a website/blog?
I see that you don't have any feedback yet, what does that mean?
I want to contact you, how do I do that?


Do you combine shipping for multiple purchases?
YES! My items are too light-weight to use the "shipping by weight" feature on Ecrater, so items are listed with a shipping price per item. However I will gladly combine shipping on mulitiple purchases (on the same invoice) to save you money. Here's how combined shipping works: You only pay full price shipping on the item with the highest shipping cost, then each additional item purchased thereafter is only an extra $0.75 to ship. To receive the combined shipping discount, simply complete your trasnaction by paying for your purchases through paypal, and I will refund the combined shipping discount to you. If you prefer to have a revised invoice sent to you first with the discount reflected, simply contact me prior to making payment.

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What are your shipping terms?
I ship 4-5 times per week and I strive to have all orders shipped out within 24-48 hours of payment. Exceptions: Custom & Bulk Orders (you will be notified at the time of purchase/inquiry when your order will be completed and shipped). Average Expected Delivery Time from date of Shipping (US & Canada): 4 to 6 business days. Please take into consideration that shiping delays can occur beyond my control after the package leaves my hands, and delivery times may be a little slower around major holidays. The delivery times listed above are averages, based on past orders.

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What is your Return/Refund Policy?
I am commited to 100% CUSTOMER SATISFACTION, but if for whatever reason you are not satisfied with your purchase, you may ship it back within 10 days for a full refund (less shipping costs). Item must arrive in same condition as it was sent out in. Buyer is responsible for return shipping costs.

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Are your products commercially produced or are they handmade?
All items I sell have some sort of handmade aspect to them. Whether it's in the design, or in the assemblage. All supplies used are Acid & Lignin Free and are of the highest quality. They are created with lots of love, attention to detail, and suberb craftsmanship. I make my living as an artist!

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Are your items from a smoke free environment?
Absolutely! My home and studio are both smoke free!

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Do you do custom orders or take special requests?
Yes! Feel free to contact me any time if you are interested in something that you don't see here, or a variation on one of my products listed!

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Do you have a website/blog?
I have both! Website: www.yourmemoriesbydesign.ca & Blog: www.ymbd.blogspot.com

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I see that you don't have any feedback yet, what does that mean?
That simply means that this shop is new! I've only just opened this shop December 2007, however I have been selling for quite some time now on Etsy and Ebay. And on each of those sites I have made hundreds of sales, all of which have received 100% POSITIVE feedback ratings (not one negative or neutral). So buy with confidence!

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I want to contact you, how do I do that?
You can use the "Ask Seller a Question" link in any of my item listings, or you can send me an email: catherine@yourmemoriesbydesign.ca Please feel free to contact me anytime, I'd love to hear from you and I'm very quick at responding!

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Last Updated: 6 Dec 2007 13:54:32 PST home  |  about  |  terms  |  contact
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